Case Studies

Selected UX & interaction design projects.

Each case study walks through the problem, process, and outcome, real products shipped for government and small business, from research to launch.

USPS International Assistant inquiry form on a laptop

International Assistant

UX / Product Design

USPS · Replaced a static form with a guided, conversational flow, $800K projected annual call-center savings.
DHS CISA Business Management Platform reports dashboard on a laptop

Business Management Platform

UX / Design System

DHS · CISA · A USWDS-based redesign that made high-stakes financial data accessible, consistent, and compliant.
TAP Local POS payment screen on a phone

TAP Local POS

Product / Brand

TAP Local · Design system, structured onboarding, and prototypes for an all-in-one point of sale.
TAP Local Dashboard main screen with optimization progress, tasks, and listings

TAP Local Dashboard

0→1 Web Platform / UI

TAP Local · A 0→1 dashboard that condensed a full digital-marketing suite into one above-the-fold screen for local business owners.

Personal Projects

Self-initiated redesigns.

Products I use and love, redesigned on my own time, because good practice never stops.

H Mart app redesign screens on brand pink background

H Mart App Redesign

UI / UX · Mobile

A friendlier, more secure shopping experience for one of the largest Asian grocery chains in the US.
Android TV Remote redesign screens on dark background

Android TV Remote

UI / UX · Mobile App

Bringing the intuition of a physical remote to Google's remote control app.
Redesigned Stadia home screen

Stadia Redesign

Web Design

A searchable store, QuickView library, and unified pages for Google's cloud gaming platform.